Last Updated: September 19, 2026

At Rachna Oil, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, place an order, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

When you place an order, create an account, contact us, or submit a form, we may collect:

  • Full name
  • Mobile number
  • Email address
  • Billing and shipping address
  • Payment and transaction information
  • Order details
  • Information provided when contacting customer support

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages visited
  • Website usage information
  • Date and time of your visit
  • Referring website or source

This information helps us improve website performance and user experience.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm and manage purchases
  • Process payments
  • Provide customer support
  • Respond to your questions and enquiries
  • Send order and delivery updates
  • Improve our products, website, and services
  • Prevent fraudulent or unauthorized transactions
  • Maintain website security
  • Comply with applicable legal and regulatory requirements
  • Send promotional communications where permitted and where you have provided appropriate consent

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

We do not normally store your complete debit card, credit card, UPI, or banking credentials on our servers. Payment information is handled by the applicable payment gateway according to its own privacy and security policies.

4. Cookies

Our website may use cookies and similar technologies to provide a better browsing experience.

Cookies may help us:

  • Remember your preferences
  • Keep products in your shopping cart
  • Understand website traffic and usage
  • Improve website functionality
  • Provide relevant marketing or promotional content

You can modify or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

  • Payment gateway providers
  • Shipping and delivery partners
  • Website hosting and technology providers
  • Customer support and communication services
  • Analytics and marketing service providers

These parties may only receive information necessary to provide their respective services.

We may also disclose information where required by law, legal proceedings, government authorities, or to protect our legal rights and the security of our users and website.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

7. Third-Party Links

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices or content of those third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

8. Marketing Communications

If you have provided appropriate consent, we may contact you about:

  • New products
  • Special offers
  • Discounts
  • Promotions
  • Company updates

You can request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option included in applicable communications.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or legal consent.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

11. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Withdraw consent where applicable
  • Opt out of certain promotional communications
  • Raise a privacy-related complaint

To exercise applicable rights, please contact us using the details provided below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable legal requirements.

Any changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Email: ravindrakumarbg2021@gmail.com
Phone: +91 98173-90422