Last Updated: September 19, 2026

At Rachna Oil, we take great care in packing and delivering our edible oil products safely and securely. Since our products are consumable food products, we follow a specific return and refund policy to maintain product quality, hygiene, and food safety.

Please read this policy carefully before placing an order.

1. Return Policy

Due to the food and consumable nature of edible oils, we generally do not accept returns of products that have been opened, used, or partially consumed.

A return or replacement may be considered in the following situations:

  • You received a damaged or leaking bottle.
  • The product was damaged during transportation.
  • You received the wrong product.
  • You received a product that is materially different from the product ordered.
  • The package was delivered with visible damage or leakage.
  • The product has an issue that is attributable to our packing or fulfilment process.

All return or replacement requests are subject to verification.

2. Damaged or Leaking Products

If your oil bottle is damaged, broken, leaking, or the packaging has been significantly compromised when delivered:

  1. Take clear photographs of the outer package and product.
  2. If possible, record a short video while opening the package.
  3. Contact us within 48 hours of delivery.
  4. Provide your order number and the required photographs/videos.

Our team will review the issue and, where appropriate, arrange a replacement or refund.

Please do not consume a product if the bottle or seal appears damaged or compromised.

3. Wrong Product Delivered

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

After verification, we may arrange for the incorrect product to be collected and provide a replacement with the correct product or issue an applicable refund.

The product should remain unused and unopened for a return or replacement wherever possible.

4. Opened or Used Products

For food safety and hygiene reasons, we generally cannot accept returns or exchanges for edible oil products that have been opened, used, or partially consumed, unless the issue is confirmed to be related to a manufacturing, packaging, or fulfilment defect.

This policy helps us maintain the safety and quality of our consumable products.

5. Product Quality Concerns

If you believe there is a quality issue with a product, please contact us as soon as possible.

Please provide:

  • Order number
  • Product name
  • Batch number, if available
  • Photographs of the product and packaging
  • A description of the issue
  • Any other information reasonably requested by our customer support team

We may review the product details and batch information before determining the appropriate resolution.

6. Refunds

If your refund request is approved, the refund will generally be processed to the original payment method, wherever possible.

The time required for the amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.

We will initiate the refund after the applicable verification or return process has been completed.

7. Replacement

Where appropriate, we may offer a replacement instead of a refund.

Replacement availability will depend on product availability and the circumstances of the complaint.

If the same product is unavailable, we may provide an alternative resolution, including a refund where applicable.

8. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

An order may generally be cancelled before it has been dispatched. Once an order has been dispatched, cancellation may no longer be possible.

If a cancellation is accepted after payment has been made, the applicable refund will be processed according to our refund procedure.

9. Delivery Issues

If a package is delivered in a visibly damaged, leaking, or tampered condition, please notify the delivery personnel where possible and contact us promptly.

We recommend taking photographs of the package before opening it whenever visible damage is present.

10. Non-Returnable Situations

Returns or refunds may not be accepted for:

  • Products that have been opened or consumed, except where a verified product defect is involved.
  • Products damaged due to improper storage after delivery.
  • Products damaged due to misuse or mishandling by the customer.
  • Products returned without prior approval.
  • Change of mind after opening or using the product.
  • Claims made after an unreasonable period from delivery.
  • Products purchased from unauthorized sellers or third-party marketplaces, where the purchase is not directly fulfilled by Rachna Oil.

11. How to Request a Return, Replacement or Refund

To request assistance, contact us with:

Order Number:
Customer Name:
Mobile Number:
Product Name:
Reason for Request:
Photographs/Videos:

You can contact us.

Our team will review your request and communicate the next steps.

12. Refund Processing Time

Once a refund has been approved, we will initiate the refund within a reasonable processing period.

The actual time for the refunded amount to reach your account may vary depending on the payment method and financial institution.

13. Contact Us

For questions regarding returns, replacements, or refunds, please contact Us:

Email: ravindrakumarbg2021@gmail.com
Phone: +91 98173-90422

Important

Because Rachna Oil products are consumable edible oils, we recommend that customers check the product, bottle, seal, and packaging immediately upon delivery and report any damage, leakage, or incorrect product promptly.